Fees

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We require at least 48 hours' notice for cancellations or rescheduling so that we have an opportunity to offer the appointment to another client.

• Cancellations made with 48 hours' notice or less will incur a 50% cancellation fee 
• Cancellations made with 24 hours' notice or less will incur a 100% cancellation fee 
• Non-attendance without notice will also incur a cancellation fee equivalent to 100% of the appointment fee 

Our therapists work with individuals across a range of age groups. Please read your therapist’s individual profile to ensure they work with the age range you are seeking support for. 

Yes, all sessions are confidential, and your privacy is treated with the utmost care. However, there are a few legal and ethical exceptions where your practitioner may be required to share information:

1. If your information is subpoenaed by a court, or disclosure is otherwise required or authorised by law
2. If your practitioner reasonably believes that withholding the information would place you or another person at serious risk to life, health, or safety
3. If there is a disclosure of abuse or neglect involving a child or a vulnerable person
    

Wherever possible, your practitioner will discuss any necessary disclosures with you beforehand.